What items can be bought and sold at eCraftVillage? eCraftVillage is the online auction source for original, hand-made and one of a kind arts and crafts. Prohibited items include embargoed goods, counterfeit items, offensive material and items that may potentially infringe upon the trademark, copyright, or patent rights of others.
What do the icons next to the user ID mean? Beside each member's user ID you will see a number in parentheses ( ) with five stars to the right of it. These represent a user's feedback rating which is explained in detail in our Feedback Policy.
How do I submit a bid? Check out the item you're bidding on thoroughly. Email the seller with any questions, look at the seller's feedback rating and make sure you understand the payment and shipping terms. You then place your bid while viewing the item by typing in the maximum amount you're willing to pay and let our proxy bidding system do all the work for you.
What is Proxy Bidding? The auction system will bid on your behalf up to your maximum bid, which is kept secret from other users. The term for this is proxy bidding.
How much does it cost? Shopping at eCraftVillage is always free, and until May 31, 2002 listings are also free! Sellers pay a small commission based on the sale price of any items sold. See our fee schedule for more details.
How do I find an item I'm looking for? Try clicking on a category that interests you along the left side of the page or you may enter two or three words describing your favorite item in the search box provided at the top of most eCraftVillage pages. Or, you can click "Search Site" from the upper left side of any eCraftVillage page to use the Advanced Search feature. If you still can't find what you want, consider starting your own Reverse Auction where others submit competing bids to provide it to you.
What do I do if my listing expires? The majority of transactions at eCraftVillage are completed successfully, however you can re-list your item one more time for free if it doesn't sell the first time around. If your item sells the second time around, you'll get the insertion fee for the second listing back. (If it doesn't sell this time, you will be charged for the insertion fee). To re-list, go to the item page for your completed auction, and click on 'Relist this item.' After your item sells, you will be charged the applicable Final Value Fee. Please note that this offer does not apply to Dutch Auctions.
How do I know when I have an offer on my listing? You can easily find out the status of any auctions you have bid on or listed for sale by clicking on My Portfolio at the top of any eCraftVillage page.
How do I find items I have listed for sale? One option is to click on My Portfolio at the top of any eCraftVillage page. This feature helps you instantly find the items you are selling or bidding on. Alternately, you can click on the "Search Site" button at the upper left side of any eCraftVillage page and use the search "By Seller" feature.
Can I retract my bid? If you are the highest bidder at the end of an auction you are obligated to complete the transaction with the seller unless certain exceptional circumstances apply. See our Bidding Policy for more information.
How do I know if I won an auction? You can easily find out the status of any auctions you have bid on by clicking on My Portfolio at the top of any eCraftVillage page.
What happens if I don't follow through on an auction I won? All bids at eCraftVillage are binding unless certain exceptional circumstances apply. If you don't follow through on an auction which doesn't meet the above criteria, you may be dealt with under our Non-Paying Bidder Program.
How do I change my email address or user information? Update your personal information by visiting Member Services and clicking on Edit My Registration.
I forgot my password, what should I do? You may have your password emailed to you by visiting Member Services and clicking on Lost My Password.
Can I change my password? You can change your password by visiting Member Services and clicking on Change My Password.
What is an escrow service? Escrow services allow a buyer to pay with a credit card, or by other means, and the funds are generally held until the goods are shipped.
How is payment exchanged? The standard currency for trading on eCraftVillage is U.S. dollars. Most sellers will accept checks however money orders or certified checks can generally be obtained for a small charge. Some sellers may also accept credit cards or may utilize escrow services to transfer funds. eCraftVillage does not recommend sending cash.
How do I include images in my listing? A picture is worth a thousand words and a photo of your item can really help boost the bidding on it. Click here and follow the simple steps to start adding photos like a pro.
Why are my images showing up as broken links? If your picture showed up before but is gone now it may have accidentally been deleted from the server where it is stored, or the server could be down or having problems. If your picture never showed up, you may have a typo in your picture's URL (web site address). Be sure your file name ends in ".gif" or ".jpg" or it won't be viewable.
What is a reserve price? A Reserve Price is the lowest price at which a seller is willing to sell an item, even though the Opening Bid price may be much lower. If the bidding does not meet or exceed this price, there is no sale. The Reserve Price is never disclosed to bidders.
How do I re-list an unsold item? If you're ready to re-list your item, go to your ended auction page and click the "Re-list this item" link below the shipping and payment terms section of the page.
What is my account balance? You can view your account balance at any time by visiting Member Services and clicking on What Is My Bill.
What do I do if a buyer doesn't pay? If your listing didn't have a reserve price, or your reserve price was met and the bidder does not pay, you should see our Non-Paying Bidder Program for information on how to request a fee credit for the listing.
What types of auction formats are supported? You can choose from standard, dutch and reverse auctions to get the results, and the price, you want.
I had a bad experience dealing with someone, what should I do? You should definitely leave comments in the feedback area of every user you've had a transaction with, whether positive, negative or neutral, so that other eCraftVillage users will be better able to make decisions regarding whether or not to do business with a particular user.
What is feedback? Every eCraftVillage user has a Feedback Rating made up of comments (positive, negative, or neutral) from other users, a sort of "e-reputation." Feedback can answer questions you may have about how a person has done business with others at eCraftVillage. To leave feedback for a user simply return to the auction listing and click "Leave Feedback on Seller" or "Leave Feedback on Buyer".
How long will feedback about a user remain on the site? All feedback becomes a permanent part of a user's record unless exceptional circumstances compel eCraftVillage to remove the feedback.
I received a negative feedback that I don't deserve, what can I do? eCraftVillage encourages users to use caution and good judgment when leaving feedback for another user since what you write is available to the entire community and you cannot later go back and change it. Your comments will become a permanent part of that user's record. If another user has left feedback for you which meets certain criteria, and eCraftVillage agrees that it is undeserved, the feedback will be removed. Click here for more details.
How is shipping arranged? eCraftVillage is only a venue for your auction. After an auction closes, you and your trading partner are responsible for completing the sale and arranging shipping. Click here for shipping resources.
Why did eCraftVillage end my auction early? We want eCraftVillage to be a safe and enjoyable place for our users to trade. To help protect our users, we have created guidelines and policies describing what can and cannot be listed on eCraftVillage, and which may expose you to risk. If your auction was ended early by eCraftVillage, it probably means that the item you were selling, or the listing itself, was either:
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